KuppingerCole Report Leadership Compass Customer experience is the top priority for consumer-facing organizations today and it all starts with identity. Customer Identity and Access Management (CIAM) enables you to acquire customers faster, deliver great experiences, and protect customer data at every stage of the customer lifecycle. Whether you’re new to CIAM or your existing solution…
Now, for most medium-sized companies and organizations, it’s almost impossible. Distributed workforces have exploded thanks to increased work-from-home policies. Threat envelopes have expanded 1000X. An open marketplace for hacking tools on the dark web means attacks are up 40%. In response, the average mid-sized company has bought too many tools that don’t work together, aren’t…
Trust As The Foundation For A Customer Relationship There is a growing need for customized customer experiences. At the same time, the rules on processing personal data have become stricter, and customers are more critical when it comes to their privacy. While there may tension around data processing and privacy, this situation also offers great…
Bank Achieves 70% Customer Resolution Within The IVR By leveraging advanced IVR technology, banking has steadily evolved to become more automated, much faster, and more convenient for customers. Not long ago, most banking transactions were conducted in a brick-and-mortar branch. Today nearly every banking transaction can be performed online or over the phone. This evolution…
