HomeAssetsCustomer ExperienceHow-to Guide: Transforming Your Financial Services Cx With Ai

How-to Guide: Transforming Your Financial Services Cx With Ai

Related stories

Components of Successful B2B Campaigns

Creating a successful B2B campaign involves a thoughtful combination...

Targeting the Right Audience: Strategies for Effective Account-Based Marketing (ABM)

Account-Based Marketing (ABM) has emerged as a powerful strategy...

Google Cloud Introduces New Generative AI Tools for Retailers

Google's cloud business announced in a release recently that...

Evolution Of Banking

Over the past decade, changing consumer behavior paired with digital transformation has reshaped the financial services industry. More consumers have shifted from in-person transactions to online or mobile banking. With emerging fintech companies in the market, the closure of brick-and-mortar branches hit a new record in recent years. Since employees were operating from home due to the COVID-19 health and safety concerns, 3,324 branches across the U.S. were permanently shut in 2020.1 Well, this signifies that digital banking is here to stay—and financial services companies need to make sure that they are providing the best-in-class customer experience (CX), even in the most unfavorable situations.

In 2020, 44% of retail banking customers relied on mobile apps to manage business transactions.

Download How-to Guide: Transforming Your Financial Services Cx With Ai



Latest stories