Evolution Of Banking Over the past decade, changing consumer behavior paired with digital transformation has reshaped the financial services industry. More consumers have shifted from in-person transactions to online or mobile banking. With emerging fintech companies in the market, the closure of brick-and-mortar branches hit a new record in recent years. Since employees were operating…
Background And Scope Of The Research Over a year into the COVID-19 pandemic, there has been an increase in Customer Experience Management (CXM) outsourcing as enterprises looking to cut costs, balance risks, and maintain CX levels have turned to service providers to digitize their operations, shift to non-voice channels, and migrate to cloud services, all…
PagerDuty gains reliable, scalable analytics solution to help its 19,000 customers deliver better digital experiences As an innovative tech company that processes billions of events to support its customer use cases, PagerDuty relies on real-time data to understand performance—from the platform’s core infrastructure to several hundred microservicess running in AWS to efficiently manage customer inquiries…
Fast Forward to Innovation – 5 Pantheon Customer Stories When we say it, you might take it with a grain of salt. When our customers say it, it is no longer marketing. This ebook features five international clients in a variety of industries: from non-profit and education to consumer goods and technology verticals. They all…
