Background And Scope Of The Research Over a year into the COVID-19 pandemic, there has been an increase in Customer Experience Management (CXM) outsourcing as enterprises looking to cut costs, balance risks, and maintain CX levels have turned to service providers to digitize their operations, shift to non-voice channels, and migrate to cloud services, all…
PagerDuty gains reliable, scalable analytics solution to help its 19,000 customers deliver better digital experiences As an innovative tech company that processes billions of events to support its customer use cases, PagerDuty relies on real-time data to understand performance—from the platform’s core infrastructure to several hundred microservicess running in AWS to efficiently manage customer inquiries…
Fast Forward to Innovation – 5 Pantheon Customer Stories When we say it, you might take it with a grain of salt. When our customers say it, it is no longer marketing. This ebook features five international clients in a variety of industries: from non-profit and education to consumer goods and technology verticals. They all…
Unleashing the Power of AI and Super Agents to Transform Customer Experience Customer demands are at an all-time high as visionary companies embrace the technologies that help them stand out in crowded markets. Today’s customers expect businesses to meet them in their preferred channel and at the time of their choice. They want the companies…
