#humanelement – Page 2

Unified Customer Data For A Unified Customer Experience Report

CXO-Informer2 years ago7 months ago01 mins

Conversational AI 101 A common way for vendors to define conversational AI is to explain that their virtual agents understand employee language and answer questions or open tickets. Building a virtual agent with natural language processing (NLP) that understands employee language is no small feat, and any solution that does that well should be considered….

Improving Customer Experience And Revenue Starts With The App Portfolio:european Spotlight

CXO-Informer2 years ago7 months ago02 mins

Start Improving Applications Today; Tomorrow Is Already Too Late Enterprise IT leaders in Europe know the critical importance of customer experience (CX) as they digitally transform. Unhappy customers can kill a business faster than almost anything else. However, global customer expectations are constantly changing and are more challenging to satisfy than ever. Positive and innovative…