Conversational AI 101 A common way for vendors to define conversational AI is to explain that their virtual agents understand employee language and answer questions or open tickets. Building a virtual agent with natural language processing (NLP) that understands employee language is no small feat, and any solution that does that well should be considered….
Transform workforce experiences — with Dell Technologies Unified Workspace Users are on the go, working from almost anywhere and on multiple devices, reshaping the traditional work-place. We know for you as an IT leader this means more: ∙ devices to provision and deploy∙ end points to secure∙ applications to support∙ systems to manage Which results…
Evolution Of Banking Over the past decade, changing consumer behavior paired with digital transformation has reshaped the financial services industry. More consumers have shifted from in-person transactions to online or mobile banking. With emerging fintech companies in the market, the closure of brick-and-mortar branches hit a new record in recent years. Since employees were operating…
Unleashing the Power of AI and Super Agents to Transform Customer Experience Customer demands are at an all-time high as visionary companies embrace the technologies that help them stand out in crowded markets. Today’s customers expect businesses to meet them in their preferred channel and at the time of their choice. They want the companies…
